Refund Policy
Last updated: 2026
This Refund Policy explains how refunds and credits are handled when you cancel a flight with help from FlyEase Travel Desk. It is a template and should be reviewed to fit your business and applicable law before launch.
Who controls refunds
Refunds and travel credits are governed by the airline and the fare rules attached to your ticket. We help you understand and pursue the options available, but the final decision and processing rest with the airline.
Refundable vs. non-refundable fares
Some fares are refundable to the original payment method, some provide a travel credit, and some are non-refundable. We will tell you which category your fare falls into before you cancel.
Service fees
If a service fee applies to work we perform, it will be disclosed before you agree. Service fees may not be refundable once the service has been delivered.
- Fees are explained up front, before you confirm
- Airline-imposed fees are set by the airline
- Timelines for refunds depend on the airline and payment provider
How to request help
Call us at (800) 000-0000 to discuss your booking. Have your booking reference and travel details ready so we can look into your options quickly.